Add Office Capacity
Without the Hiring Risk.
Dedicated remote office workers and specialist professionals, recruited, trained and managed by TCSA — so you get reliable capacity without a new employee on your books.
The Admin Burden That
Never Leaves Your Desk
You didn't open a nursery to spend your days chasing enquiries, reconciling invoices and answering the same parent email for the fourth time this week.
Enquiries falling through the cracks
Parents call, email, or message on social. When you're on the floor, in a meeting or handling an incident, those leads go cold — and occupancy suffers.
Chasing fees and late payments
Every unpaid invoice is a cash-flow risk. Without a dedicated person on credit control, the uncomfortable conversations get put off — and so does your income.
No capacity to hire, but growing demand
A full-time office hire costs £28–35k plus NI, pension and recruitment fees. Your workload justifies it — your margin doesn't.
Admin inconsistency across sites
Multi-site groups often have different people doing the same tasks in completely different ways. There's no consistency, no oversight, and errors compound quietly.
Recruitment and onboarding admin is relentless
DBS coordination, contract generation, right-to-work checks, induction packs — every new hire creates a mountain of paperwork that your room leaders shouldn't be doing.
Social media and marketing ignored
You know visibility matters for occupancy. But between inspections, ratios, and everything else, the Instagram account has been dormant for three months.
Dedicated Capacity. No Employer Risk.
Unlike agency temps or generic virtual assistants, TCSA remote staff are trained specifically for childcare settings — and we carry all the employment, supervision and compliance responsibility.
- Childcare-sector induction before they start — safeguarding awareness, EYFS context, data protection and parent communication standards
- All employment, NI, pension, HR and compliance managed by TCSA — not on your payroll
- Ongoing team lead supervision — accuracy, timeliness and communication quality are monitored so you don't have to
- Continuity planning built in — documentation and shadowing means absence or departure causes minimal disruption
- Scale up or down by adjusting contracted hours — no redundancy risk, no notice periods, no awkward conversations
The Right Person for Every Part
of Your Office Function
Whether you need front-of-house responsiveness or specialist finance and HR capability, we have trained professionals ready to integrate with your team.
General Office Administrator
Day-to-day admin, document management, internal communications and record-keeping.
Enquiries & Admissions Coordinator
First-response to all enquiries, nursery tour bookings, waitlist management and follow-up communications.
Parent Communications Assistant
Routine parent messages, newsletter support, complaint logging and escalation triage.
Virtual Reception / Front-of-House
Telephone answering, message relay, visitor coordination and inbound call handling during UK business hours.
Fees & Invoicing Administrator
Monthly fee runs, invoice generation, payment tracking and parent account queries.
Funding & Portal Support Administrator
LA portal submissions, headcount support, parent declaration chasing and reconciliation assistance.
Finance Assistant / Management Accounts Support
Month-end support, budget tracking, expense processing and management accounts preparation.
Credit Control Officer
Proactive debtor management, payment chasing, aged debt reporting and escalation handling.
Bookkeeper Support
Bank reconciliation, expense categorisation, Xero/Sage/QuickBooks input and payroll data preparation.
HR & Recruitment Administration Assistant
Safer recruitment admin, DBS coordination, contract generation, right-to-work checks and onboarding support.
Marketing & Social Media Assistant
Social content creation, enquiry-focused marketing, Google profile management and reputation support.
Compliance & Quality Administration Support
Policy version control, audit trail maintenance, evidence collation and Ofsted documentation support.
From Discovery to Productive
in Four Steps
A structured onboarding process means your remote staff member is integrated, trained and delivering from day one — with no lengthy learning curve.
Discovery Call
We map your current admin burden, pain points and the roles that would have the biggest impact on your setting.
Role Profile & Scope
We build a written role profile, task list and agreed KPIs so expectations are clear before anyone starts.
Recruitment & Induction
TCSA selects, vets and trains your dedicated staff member — covering childcare orientation, data protection and your specific systems.
Live & Supported
Your team member integrates into your workflow. We provide ongoing supervision, monthly reviews and performance reporting.
Integrated Into Your World,
Not Ours
Your remote staff work in your systems, under your brand, during your hours. The only thing that changes is the volume of work leaving your desk.
Works in Your Platforms
From Nursery Works and Famly to Xero, Outlook and your telephony system — your staff member operates inside the tools you already use. No new software, no disruption.
Secure & Auditable Access
Role-appropriate permissions, secure remote access protocols and clear data governance aligned to GDPR and childcare regulatory expectations.
UK Business Hours
All remote staff work during UK business hours, aligned to your setting's operating patterns. Parents, suppliers and regulators receive timely responses every day.
Performance Reporting
Monthly or quarterly service reviews with optional dashboards tracking volumes handled, response times, data accuracy and other agreed KPIs.
Named Staff, TCSA-Managed
You get a named individual who knows your setting — supervised by TCSA team leads who handle performance, quality monitoring and any people issues.
Flexible Contracted Hours
From part-time shared support to full-time dedicated roles. Scale contracted hours up or down as your setting's needs change — no redundancy, no complications.
Not Generic VA Work.
Nursery-Specific Capacity.
Our enquiries coordinator handles every call, every message, and every follow-up. Our nursery manager gets back to leading the team — and our occupancy has never been stronger.
— Nursery Owner, West Midlands group setting-
Sector-trained from day one
Every staff member receives a childcare induction — EYFS context, safeguarding awareness and parent communication standards — before they touch your systems.
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We carry the employment burden
No NI, no pension, no employment contracts, no absence headaches — all managed by TCSA under a single monthly fee.
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Continuity guaranteed
Documented task records, shadowing protocols and team lead oversight mean your workflows survive personnel changes without interruption.
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Bundle with other TCSA services
Combine with Admin Packages, Employment Law advisory or Business Consultancy for a fully integrated operational support partnership.
Transparent, Contracted, Predictable
All engagements are on a contracted basis — not casual ad-hoc hours. This supports stability, continuity and meaningful output for your setting.
- Enquiries & Admissions Coordinator
- General Office Administrator
- Parent Communications Assistant
- Virtual Reception / Front-of-House
- Fees & Invoicing Administrator
- Funding & Portal Support Admin
Priced per contracted seat. Part-time, full-time or shared-across-sites arrangements available. All recruitment, training and management included.
Request a Quote- Finance Assistant / Management Accounts
- Credit Control Officer
- Bookkeeper Support
- HR & Recruitment Admin Assistant
- Marketing & Social Media Assistant
- Compliance & Quality Admin Support
Higher fee band reflecting specialist skill requirements. Pricing confirmed following role scoping and hours assessment.
Request a Quote- Combine with Admin Packages (SL1)
- Add Employment Law advisory (SL4)
- Include H&S support (SL5)
- Integrate IT help desk (SL7)
- Add Business Consultancy (SL6)
- One relationship. One invoice.
Bundle pricing available for settings taking two or more TCSA service lines. Contact us to discuss an integrated operational support proposal.
Discuss a BundleObjections, Answered Honestly
Ready to Stop Drowning
in Your Own Admin?
Tell us what's piling up and we'll tell you exactly how we'd take it off your plate. No obligation — just a clear conversation about what's possible.